Short answer: an order submitted to Tavexio is not automatically accepted. Before submitting, an adult customer should confirm that the selected live catalogue record, delivery details and account information meet the conditions shown by Tavexio. An order may be held or cancelled when age, location, availability, pricing, security or legal requirements cannot be satisfied. The current product and cart pages are the authoritative record at the time of an order.
This guide explains what to check before you submit an order and what information to keep if Tavexio needs to review it. It is a catalogue and ordering guide, not a guarantee that any order will be accepted or delivered.
1. Confirm the customer and destination conditions
Tavexio’s published terms state that the ordering service is for adults aged 18 or over and that the customer must be located at an eligible Australian delivery address. The Shipping Policy also states that Tavexio ships only to eligible addresses within Australia and does not support international destinations. Do not attempt to order for a minor, use false age information or enter a destination outside the service area.
Before checkout, review the Shipping Policy and make sure the delivery address is complete and accurate. Incomplete, inaccurate or ineligible delivery details may cause an order to be held or cancelled. Age or identity checks may be required where applicable, so use information that you can support if a review is requested.
2. Match the product record before adding it
Use the exact product name, SKU, sale unit and image shown on the live product page. For example, the current record for Manchester Special Edition Blue Cigarettes identifies SKU SS-191 and a sale unit of one carton containing 10 packs. A similar brand or colour name is not enough to establish that two records are the same.
Check the product page and cart again immediately before submitting. Product names, images, prices and stock indicators can change. If the cart differs from the product page, pause and recheck the exact record rather than assuming that a previous price, image or availability state still applies.
3. Treat price and stock as time-sensitive
The catalogue is the source of current displayed information at the time of the order. A product that was available earlier may no longer be available, and a displayed price or product detail may change before the order is reviewed. Record the product name and SKU you selected, but rely on the current product and cart pages rather than an old screenshot or a previous article.
Submitting an order does not guarantee acceptance. Tavexio’s Terms and Conditions explain that an order may be declined or cancelled when availability or pricing cannot be satisfied, as well as when age, location, security or legal requirements cannot be met. This is why a final cart review is useful even when the item was visible in the catalogue.
4. Keep the order details you may need later
After submitting, keep the order number and the product name or SKU shown in the order record. Also retain the delivery postcode and the email used at checkout. These details help Tavexio identify the record without requiring you to send unrelated personal information.
If you need help, use the Tavexio contact form. For an order question, Tavexio asks for the order number and the email used at checkout. For a delivery question, include the order number and destination postcode. Keep the message concise and limited to the information needed for the enquiry.
5. Do not send sensitive information through a general enquiry
Do not include payment card details, identity documents or unrelated sensitive information in a general contact-form message. If Tavexio needs additional information for a particular review, follow the instructions provided through the appropriate support channel. Do not publish personal delivery information in a blog comment or public channel.
Pre-submission checklist
- I am at least 18 and am ordering for myself, not for a minor.
- The delivery address is eligible, complete and within Australia.
- The product name, SKU, image and sale unit match the live product page.
- I checked the current price and stock state in the product page and cart.
- I understand that submission is not a guarantee of acceptance.
- I have kept only the order details needed for a future enquiry.
Tobacco contains nicotine and smoking causes serious health risks. Review the Terms and Conditions, Returns and Refunds Policy and live product or cart record before making an order decision. If a condition is unclear, contact Tavexio before submitting rather than relying on an assumption.